If you’re insuring an iPhone you bought from EE with a monthly data plan, you’ll also get access to AppleCare Services.

• Repair service at Apple Stores and Apple Authorised Service Providers.
• 24/7 priority access to Apple experts by chat or phone.
• Software support for iOS, iCloud, and Apple-branded iPhone apps.
• Apple-certified repair or replacement with genuine Apple parts.
• Battery replacement service.

Excess is the amount of money you contribute towards a claim. The excess for your policy will be specified when you add insurance to your iPhone, as it depends on what you have insured and why you are claiming.

If you have an EE Pay monthly device you can find out the excess and charges of your iPhone using our calculator at anytime.

Multi Tech Cover has set excess pricing depending on the claim type.

• Damage: £75.
• Theft and loss of mobiles and laptops: £125.
• Theft or loss of all other eligible tech: £100.

You’ll be made aware of any exclusions when you purchase your insurance. Some examples are:

• Your device is more than 5 years old.
• Your device was repaired using non-genuine parts.
• Your device is not covered for cosmetic dents, scratches, or other marks.

For Multi Tech Cover insurance only, some examples are:

• You do not have a valid proof of ownership, or the device was not purchased new from a VAT registered UK retailer, or refurbished from the original retailer or UK Mobile Network.
• Your device was purchased outside the UK.

You can cancel your insurance at any time.

You will still be able to make a claim up until the day before your next payment was due. The only exception is if you have had your cover for fewer than 15 days and have not made a successful claim. In that situation, you will receive a full refund and your cover will end immediately.

• If you have a iPhone with an EE SIM plan, contact us on 150 from an EE mobile or 07953 966 150 from any other phone.
• If you bought a SIM-free phone, you can cancel your policy on the EE app.

If you do not make your payments, your cover will be cancelled.

EE Tech Cover insures a wide range of devices, including all the latest iPhone devices, such as the iPhone 17, iPhone 17 Pro and iPhone air, other mobile phones, tablets, laptops and PCs, games consoles and accessories, headphones, e-readers, smart watches, fitness trackers and VR headsets.

You can get rapid device repairs, even if you’re not on the EE network.

Book in your iPhone to one of our repair stores. If you can't get to a store, you can send your phone to us. You can take it to a DPD drop-off point or book a collection.

If you bought your iPhone with an EE monthly SIM plan, then you also get repair service at Apple Stores and Apple Authorised Service Providers. You can contact contact Apple Support directly.

Learn more about EE repairs.

If your iPhone has been lost or stolen, we can help protect your account and get you back up and running.

• If it’s lost, try to locate your device

Use any tracking tools you already have set up, such as Find My iPhone. You may be able to see the last location, play a sound or lock it remotely.

• If it has been stolen, report it to the police

Keep a copy of the crime reference number. You will need this if you make an insurance claim.

• Make an insurance claim

If you have insurance from EE for a SIM-free iPhone or have Multi Tech Cover, the easiest way to start a claim is in the Insurance section of the EE app. If you cannot access the app, call 0800 956 6140.

If you have a monthly plan linked to your device, visit your online Claims Portal.

You will need your device details and your crime reference number if it was stolen.

• Order a replacement SIM, if you need one

Log into your EE account to get a replacement SIM.

Or contact us:

• call 150 from an EE mobile (07953 966 150 from any other phone.)
• visit an EE store