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We are experiencing technical issues. If you come across any issues, please try again later.

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  3. Fix a problem

Fix a problem with your EE TV box

Look up a EE TV error code

How to reset your EE TV Box Pro and TV Box Edge

EE TV Box has stopped working or keeps freezing

How to retune your channels

Fix problems with TV channels

Missing Freeview channels

Problems with recording

Problems with sound

Missing On Demand players?

On Demand and catch up TV issues

Change Netflix language on EE TV

TV box gets hot

My remote is not controlling the EE TV Box Pro or TV Box Edge

Reset your remote control

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EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit.

EE Limited is an appointed representative of Chubb European Group SE (CEG). CEG is authorised and regulated by the French Prudential Supervision and Resolution Authority.

CEG is authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority.

Details about the extent of CEG's regulation by the Prudential Regulation Authority are available from CEG on request.

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