Skip to main content
ManageRewardsHelp
Log in
  • Phones
  • SIM-only
  • Broadband
  • TV & Sport
  • Gaming
  • Tech
  • Insurance
  • Brands
  • Black Friday

We are experiencing technical issues. If you come across any issues, please try again later.

  1. Help Centre
  2. Terms and Conditions
  3. Broadband

Broadband Terms and Conditions

Select an option...

Broadband Service Terms and Conditions

Standard Broadband and Fibre Broadband Plan Terms and Conditions

Apple TV 4K with inclusive TNT Sports

WiFi Extender and WiFi Extender Plus Terms and Conditions

EE Connectivity Backup Terms and Conditions

EE WiFi Optimiser Terms and Conditions

EE Broadband Installation terms and conditions

Broadband traffic and network management

EE Web Protect Terms and Conditions

Data Boost for Broadband and 4G Home

Smart Hub 7 Pro and WiFi Extender 7 Pro

Home Phone terms

Mobile Broadband Terms and Conditions

Add-ons & Inclusive Extras Terms and Conditions

Offers, Promotions & Competitions Terms and Conditions

Can’t find what you’re looking for?

Want in-person assistance? Visit one of our stores
Find an EE Store
Any questions? Ask the Community
Visit our forum

 

 

  • Why EE
  • About us
  • Students and key workers
  • Newsroom
  • Careers
  • Small business
  • Large business
  • BT Group
  • Download the EE app
  • Digital inclusion and sustainability
  • Digital accessibility
  • EE Gender pay gap
  • Modern slavery statement
  • Here for you - Supporting your needs
  • Contact us
  • Find a store
  • Coverage checker
  • EE Community
  • Orders and returns
  • Trade in a device
  • Product recalls and alerts
  • Terms and conditions
  • Privacy centre
  • Cookie settings
  • Codes of practice
  • Complaints Code
  • Our company

    • Why EE
    • About us
    • Students and key workers
    • Newsroom
    • Careers
  • Our websites & app

    • Small business
    • Large business
    • BT Group
    • Download the EE app
  • Digital Society

    • Digital inclusion and sustainability
    • Digital accessibility
    • EE Gender pay gap
    • Modern slavery statement
    • Here for you - Supporting your needs
  • Help

    • Contact us
    • Find a store
    • Coverage checker
    • EE Community
    • Orders and returns
    • Trade in a device
    • Product recalls and alerts
  • Legal and privacy

    • Terms and conditions
    • Privacy centre
    • Cookie settings
    • Codes of practice
    • Complaints Code

EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit.

EE Limited is an appointed representative of Chubb European Group SE (CEG). CEG is authorised and regulated by the French Prudential Supervision and Resolution Authority.

CEG is authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority.

Details about the extent of CEG's regulation by the Prudential Regulation Authority are available from CEG on request.

©2026 EE LIMITED

  • Terms and conditions
  • Privacy centre
  • Cookie settings
  • Codes of practice
  • Complaints Code
Search
Basket
Log in
Manage
Menu
X
LinkedIn
Facebook
YouTube

WE'LL BE BACK SOON

We're working hard to fix things. Enter your email, and we'll let you know when we're up and running.

For more details on how we use your data, see EE's privacy policy.

Thank you!

We'll let you know as soon as we're back up and running.