{"id":"headless-page-5a35f7398f","designPath":"/apps/settings/wcm/designs/ee-web-2015","title":"hub","lastModifiedDate":1784735292787,"apiModifiedDate":"22 Jul 2026 15:48:12","language":"en-GB",":type":"ee-common/components/structure/headless-page",":itemsOrder":["dashboard","metadata","searchBar","askAimeeContainer","suggestedArticlesContainer","authTriageHeader","categoryMobile","categoryBroadband","categoryTV","categoryBilling","categoryProfile","categoryHomePhone","categoryGaming","categorySubscriptions","categorySecurity","categoryCyberSecurity","categoryHomeSecurity","categoryRewards","categoryOrders","categoryProductSupport","categoryInsurance","showMore","showLess","serviceStatus","pushToApp","pushToLogin","faq","contactUs","bookAppointment","community","notificationCallCentresBusy","nbaOrderShipped","nbaRoaming","helpNavigationTile1","helpNavigationTile2","helpNavigationTile3","helpNavigationTile4","helpNavigationTile5","helpNavigationTile6","helpNavigationTile7","helpNavigationTile8","helpNavigationTile9","helpNavigationTile10","helpNavigationTile11","helpNavigationTile12","helpNavigationTile13","bannerDashboard","customBanner","banner1","banner2","banner3","banner4","banner5","banner6","banner7","banner8","banner9","banner10","banner11","banner12","banner13","banner14","banner15","banner16","banner17","banner18","banner19","banner20"],":items":{"dashboard":{"description":"","title":"dashboard","paragraphs":[],"model":"help web/models/dashboard",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"showFaq":{"value":false,"title":"Show FAQ?","dataType":"boolean","multiValue":false,":type":"boolean"},"showTickerTape":{"value":false,"title":"Show ticker tape?","dataType":"boolean","multiValue":false,":type":"boolean"},"showNBACarousel":{"value":true,"title":"Show NBA Carousel","dataType":"boolean","multiValue":false,":type":"boolean"},"showSearch":{"value":true,"title":"Show Search?","dataType":"boolean","multiValue":false,":type":"boolean"}},"elementsOrder":["showFaq","showTickerTape","showNBACarousel","showSearch"]},"metadata":{"description":"","title":"help metadata","paragraphs":[],"model":"help web/models/metadata",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"unauthH1":{"value":"Help Centre","title":"H1 (unauthenticated)","dataType":"string","multiValue":false,":type":"text/plain"},"authH1":{"value":"How can we help","title":"H1 (authenticated)","dataType":"string","multiValue":false,":type":"text/plain"},"pageTitle":{"value":"Help Centre | EE","title":"Page title","dataType":"string","multiValue":false,":type":"text/plain"},"pageDescription":{"value":"Get help with your EE products and services. From getting started to troubleshooting and fixing a problem, find everything you need to know in our Help Centre.","title":"Page description","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["unauthH1","authH1","pageTitle","pageDescription"]},"searchBar":{"description":"","title":"search bar (MB Shared)","paragraphs":[],"model":"help web/models/search-bar",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"iconName":{"value":"search","title":"Icon","dataType":"string","multiValue":false,":type":"text/plain"},"searchCaption":{"value":"How can we help?","title":"Search bar caption","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["iconName","searchCaption"]},"askAimeeContainer":{"description":"","title":"Ask Aimee (properties and nested links by audience)","paragraphs":[],"model":"help web/models/ask-aimee-container",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"headingText":{"value":"Ask Aimee, our AI assistant.","title":"Heading Text","dataType":"string","multiValue":false,":type":"text/plain"},"containerHeadingLeadingIcon":{"value":["content-fragment-models:loop-icons/icon/AimeeDots"],"title":"Heading Leading Icon","dataType":"string","multiValue":true,":type":"text/plain"},"chipCarouselItems":{"value":{"all":{"description":"","title":"Chips for un-authenticated user (all)","model":"help web/models/ask-aimee-chips","elementsOrder":["chipTitle","chipValue","helpAudienceServices"],"elements":{"chipTitle":{"value":["What’s an eSIM?","How do I find my account number?","How do I move my number to EE?","What do my hub lights mean?"],"title":"Chip Title","dataType":"string","multiValue":true,":type":"text/plain"},"chipValue":{"value":["What’s an eSIM?","How do I find my account number?","How do I move my number to EE?","What do my hub lights mean?"],"title":"Chip Value","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceServices":{"value":["EEHelpSquads:help-audience/services/all"],"title":"Help Audience (Services)","dataType":"string","multiValue":true,":type":"text/plain"}},":type":"ee-common/components/content-fragment"}},"title":"Chip carousel items","dataType":"content-fragment","multiValue":false,":type":"text/plain"},"ctaTitle":{"value":"Ask Aimee another question","title":"CTA title","dataType":"string","multiValue":false,":type":"text/plain"},"ctaLink":{"title":"CTA Link","dataType":"string","multiValue":false,":type":"text/plain"},"ctaProperties":{"value":["content-fragment-models:button/type/buttonTypeSecondary","content-fragment-models:button/buttonDisplayChevron/buttonDisplayChevronTrailing","content-fragment-models:button/size/buttonSizeSmall"],"title":"CTA Properties","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceServices":{"value":["EEHelpSquads:help-audience/services/all"],"title":"Help Audience (Services)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudiencePlatform":{"value":["EEHelpSquads:help-audience/platform/web-logged-out"],"title":"Help Audience (Platform)","dataType":"string","multiValue":true,":type":"text/plain"},"tags":{"value":["EEHelpSquads:journey/help"],"title":"Journeys","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["headingText","containerHeadingLeadingIcon","chipCarouselItems","ctaTitle","ctaLink","ctaProperties","helpAudienceServices","helpAudiencePlatform","tags"]},"suggestedArticlesContainer":{"description":"","title":"Suggest articles container (Help L1)","paragraphs":[],"model":"help web/navigation/models/suggested-articles",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"headingText":{"value":"Suggested articles for you","title":"Heading text","dataType":"string","multiValue":false,":type":"text/plain"},"headingLevel":{"value":["content-fragment-models:loop-tag/heading-properties/level/2"],"title":"Heading level (class)","dataType":"string","multiValue":true,":type":"text/plain"},"icon":{"value":["Article"],"title":"Icon","dataType":"string","multiValue":true,":type":"text/plain"},"links":{"value":{"mobile-paym":{"description":"","title":"Mobile pay monthly suggested articles","model":"help web/navigation/models/suggested-articles--links-","elementsOrder":["linkTitle","webLink","appLink","helpAudienceServices"],"elements":{"linkTitle":{"value":["When can I upgrade?","Viewing & understanding your Bill","Manage my Spend Cap","Charge payments to your EE bill","How to Unlock EE One Benefits"],"title":"Link title (H2)","dataType":"string","multiValue":true,":type":"text/plain"},"webLink":{"value":["https://ee.co.uk/help/mobile/upgrade/when-can-i-upgrade","https://ee.co.uk/help/billing-payments/guide-to-bill/view-my-monthly-bill","https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap","https://ee.co.uk/help/billing-payments/charge-payments-to-ee-bill/charging-purchases-to-your-ee-bill","https://ee.co.uk/help/ee-one/exclusive-rewards-with-ee-one"],"title":"Web Link","dataType":"string","multiValue":true,":type":"text/plain"},"appLink":{"value":["https://ee.co.uk/help/mobile/upgrade/when-can-i-upgrade?intcam=on_ee_h_sso_appv5_help_suggested_articles_mobile_paym&utm_mobile=native","https://ee.co.uk/help/billing-payments/guide-to-bill/view-my-monthly-bill?intcam=on_ee_h_sso_appv5_help_suggested_articles_mobile_paym&utm_mobile=native","https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap?intcam=on_ee_h_sso_appv5_help_suggested_articles_mobile_paym&utm_mobile=native","https://ee.co.uk/help/billing-payments/charge-payments-to-ee-bill/charging-purchases-to-your-ee-bill?intcam=on_ee_h_sso_appv5_help_suggested_articles_mobile_paym","https://ee.co.uk/help/ee-one/exclusive-rewards-with-ee-one?intcam=on_ee_h_sso_appv5_help_suggested_articles_mobile_paym&utm_mobile=native"],"title":"App Link","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceServices":{"value":["EEHelpSquads:help-audience/services/mobile-paym"],"title":"Help Audience (Services)","dataType":"string","multiValue":true,":type":"text/plain"}},":type":"ee-common/components/content-fragment"},"mobile-payg":{"description":"","title":"Mobile pay as you go suggested articles","model":"help web/navigation/models/suggested-articles--links-","elementsOrder":["linkTitle","webLink","appLink","helpAudienceServices"],"elements":{"linkTitle":{"value":["Top up your phone","About pay as you go add-ons","Pay as you go roaming in the EU","How to block calls and texts","Security advice for your mobile phone"],"title":"Link title (H2)","dataType":"string","multiValue":true,":type":"text/plain"},"webLink":{"value":["https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/top-up-my-phone","https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-add-ons-explained","https://ee.co.uk/help/mobile/roaming/pay-as-you-go-charges-for-roaming-in-the-eu","https://ee.co.uk/help/security/staying-safe-online/block-unwanted-calls-and-texts","https://ee.co.uk/help/security/staying-safe-online/security-advice-for-your-phone"],"title":"Web Link","dataType":"string","multiValue":true,":type":"text/plain"},"appLink":{"value":["https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/top-up-my-phone?intcam=on_ee_h_sso_appv5_help_suggested_articles_mobile_payg&utm_mobile=native","https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-add-ons-explained?intcam=on_ee_h_sso_appv5_help_suggested_articles_mobile_payg&utm_mobile=native","https://ee.co.uk/help/mobile/roaming/pay-as-you-go-charges-for-roaming-in-the-eu?intcam=on_ee_h_sso_appv5_help_suggested_articles_mobile_payg&utm_mobile=native","https://ee.co.uk/help/security/staying-safe-online/block-unwanted-calls-and-texts?intcam=on_ee_h_sso_appv5_help_suggested_articles_mobile_payg&utm_mobile=native","https://ee.co.uk/help/security/staying-safe-online/security-advice-for-your-phone?intcam=on_ee_h_sso_appv5_help_suggested_articles_mobile_payg&utm_mobile=native"],"title":"App Link","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceServices":{"value":["EEHelpSquads:help-audience/services/mobile-payg"],"title":"Help Audience (Services)","dataType":"string","multiValue":true,":type":"text/plain"}},":type":"ee-common/components/content-fragment"},"broadband-wlms":{"description":"","title":"Broadband (WLMS) suggested articles","model":"help web/navigation/models/suggested-articles--links-","elementsOrder":["linkTitle","webLink","appLink","helpAudienceServices"],"elements":{"linkTitle":{"value":["Fix an EE Broadband connection problem","How to check your internet speed","Help if you have problems paying your bill","Return and recycle your EE products","How to Unlock EE One Benefits"],"title":"Link title (H2)","dataType":"string","multiValue":true,":type":"text/plain"},"webLink":{"value":["https://ee.co.uk/help/broadband/fix-problem/fix-ee-broadband-connection-problems","https://ee.co.uk/help/broadband/fix-problem/about-broadband-speed","https://ee.co.uk/help/billing-payments/financial-support/i-cant-pay-my-bill","https://ee.co.uk/help/orders/return-and-recycle-ee-product","https://ee.co.uk/help/ee-one/exclusive-rewards-with-ee-one"],"title":"Web Link","dataType":"string","multiValue":true,":type":"text/plain"},"appLink":{"value":["https://ee.co.uk/help/broadband/fix-problem/fix-ee-broadband-connection-problems?intcam=on_ee_h_sso_appv5_help_suggested_articles_broadband_wlms&utm_mobile=native","https://ee.co.uk/help/broadband/fix-problem/test-my-broadband-speed?intcam=on_ee_h_sso_appv5_help_suggested_articles_broadband_wlms&utm_mobile=native","https://ee.co.uk/help/billing-payments/financial-support/i-cant-pay-my-bill?intcam=on_ee_h_sso_appv5_help_suggested_articles_broadband_wlms&utm_mobile=native","https://ee.co.uk/help/orders/return-and-recycle-ee-product?intcam=on_ee_h_sso_appv5_help_suggested_articles_broadband_wlms&utm_mobile=native","https://ee.co.uk/help/ee-one/exclusive-rewards-with-ee-one?intcam=on_ee_h_sso_appv5_help_suggested_articles_broadband_wlms&utm_mobile=native"],"title":"App Link","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceServices":{"value":["EEHelpSquads:help-audience/services/broadband-wlms"],"title":"Help Audience (Services)","dataType":"string","multiValue":true,":type":"text/plain"}},":type":"ee-common/components/content-fragment"},"broadband-nayan":{"description":"","title":"Broadband (CPP/ Nayan) suggested articles","model":"help web/navigation/models/suggested-articles--links-","elementsOrder":["linkTitle","webLink","appLink","helpAudienceServices"],"elements":{"linkTitle":{"value":["Fix an EE Broadband connection problem","How to check your internet speed","Help if you have problems paying your bill","Return and recycle your EE products","How to Unlock EE One Benefits"],"title":"Link title (H2)","dataType":"string","multiValue":true,":type":"text/plain"},"webLink":{"value":["https://ee.co.uk/help/broadband/fix-problem/fix-ee-broadband-connection-problems","https://ee.co.uk/help/broadband/fix-problem/about-broadband-speed","https://ee.co.uk/help/billing-payments/financial-support/i-cant-pay-my-bill","https://ee.co.uk/help/orders/return-and-recycle-ee-product","https://ee.co.uk/help/ee-one/exclusive-rewards-with-ee-one"],"title":"Web Link","dataType":"string","multiValue":true,":type":"text/plain"},"appLink":{"value":["https://ee.co.uk/help/broadband/fix-problem/fix-ee-broadband-connection-problems?intcam=on_ee_h_sso_appv5_help_suggested_articles_broadband_cpp&utm_mobile=native","https://ee.co.uk/help/broadband/fix-problem/test-my-broadband-speed?intcam=on_ee_h_sso_appv5_help_suggested_articles_broadband_cpp&utm_mobile=native","https://ee.co.uk/help/billing-payments/financial-support/i-cant-pay-my-bill?intcam=on_ee_h_sso_appv5_help_suggested_articles_broadband_cpp&utm_mobile=native","https://ee.co.uk/help/orders/return-and-recycle-ee-product?intcam=on_ee_h_sso_appv5_help_suggested_articles_broadband_cpp&utm_mobile=native","https://ee.co.uk/help/ee-one/exclusive-rewards-with-ee-one?intcam=on_ee_h_sso_appv5_help_suggested_articles_broadband_cpp&utm_mobile=native"],"title":"App Link","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceServices":{"value":["EEHelpSquads:help-audience/services/broadband-nayan"],"title":"Help Audience (Services)","dataType":"string","multiValue":true,":type":"text/plain"}},":type":"ee-common/components/content-fragment"},"mobile-paym-and-broadband":{"description":"","title":"Mobile pay monthly and Broadband suggested articles","model":"help web/navigation/models/suggested-articles--links-","elementsOrder":["linkTitle","webLink","appLink","helpAudienceServices"],"elements":{"linkTitle":{"value":["About EE One Up Rewards","When can I upgrade?","Fix an EE Broadband connection problem","Manage your EE Hub","How to check your internet speed"],"title":"Link title (H2)","dataType":"string","multiValue":true,":type":"text/plain"},"webLink":{"value":["https://ee.co.uk/help/ee-one/about-ee-one-up","https://ee.co.uk/help/mobile/upgrade/when-can-i-upgrade","https://ee.co.uk/help/broadband/fix-problem/fix-ee-broadband-connection-problems ","https://ee.co.uk/help/broadband/manage-use/manage-your-ee-hub","https://ee.co.uk/help/broadband/fix-problem/about-broadband-speed"],"title":"Web Link","dataType":"string","multiValue":true,":type":"text/plain"},"appLink":{"value":["https://ee.co.uk/help/ee-one/about-ee-one-up?intcam=on_ee_h_sso_appv5_help_suggested_articles_mobile_paym_broadband&utm_mobile=native","https://ee.co.uk/help/mobile/upgrade/when-can-i-upgrade?intcam=on_ee_h_sso_appv5_help_suggested_articles_mobile_paym_broadband&utm_mobile=native","https://ee.co.uk/help/broadband/fix-problem/fix-ee-broadband-connection-problems?intcam=on_ee_h_sso_appv5_help_suggested_articles_mobile_paym_broadband&utm_mobile=native","https://ee.co.uk/help/broadband/manage-use/manage-your-ee-hub?intcam=on_ee_h_sso_appv5_help_suggested_articles_mobile_paym_broadband&utm_mobile=native","https://ee.co.uk/help/broadband/fix-problem/test-my-broadband-speed?intcam=on_ee_h_sso_appv5_help_suggested_articles_mobile_paym_broadband&utm_mobile=native"],"title":"App Link","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceServices":{"value":["EEHelpSquads:help-audience/services/mobile-paym-and-broadband-nayan","EEHelpSquads:help-audience/services/mobile-paym-and-broadband-wlms"],"title":"Help Audience (Services)","dataType":"string","multiValue":true,":type":"text/plain"}},":type":"ee-common/components/content-fragment"}},"title":"Links","dataType":"content-fragment","multiValue":true,":type":"text/plain"},"tags":{"value":["EEHelpSquads:journey/help"],"title":"Journeys","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["headingText","headingLevel","icon","links","tags"]},"authTriageHeader":{"description":"","title":"AUTH category section header (MB Shared)","paragraphs":[],"model":"help web/models/header",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"header":{"value":"Help categories","title":"Section header","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["header"]},"categoryMobile":{"description":"","title":"tile mobile","paragraphs":[],"model":"help web/models/category-tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"categoryTitle":{"value":"Mobile","title":"Category title","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIcon":{"value":"Smartphone","title":"Category icon","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIconFilled":{"value":"SmartphoneFilled","title":"Category icon (filled)","dataType":"string","multiValue":false,":type":"text/plain"},"categoryURL":{"value":"https://ee.co.uk/help/mobile","title":"Category link","dataType":"string","multiValue":false,":type":"text/plain"},"journeyPageTag":{"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["categoryTitle","categoryIcon","categoryIconFilled","categoryURL","journeyPageTag"]},"categoryBroadband":{"description":"","title":"tile broadband","paragraphs":[],"model":"help web/models/category-tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"categoryTitle":{"value":"Broadband","title":"Category title","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIcon":{"value":"Broadband01","title":"Category icon","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIconFilled":{"value":"Broadband01Filled","title":"Category icon (filled)","dataType":"string","multiValue":false,":type":"text/plain"},"categoryURL":{"value":"https://ee.co.uk/help/broadband","title":"Category link","dataType":"string","multiValue":false,":type":"text/plain"},"journeyPageTag":{"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["categoryTitle","categoryIcon","categoryIconFilled","categoryURL","journeyPageTag"]},"categoryTV":{"description":"","title":"tile tv","paragraphs":[],"model":"help web/models/category-tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"categoryTitle":{"value":"TV and sport","title":"Category title","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIcon":{"value":"Tv01","title":"Category icon","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIconFilled":{"value":"Tv01Filled","title":"Category icon (filled)","dataType":"string","multiValue":false,":type":"text/plain"},"categoryURL":{"value":"https://ee.co.uk/help/tv-sport","title":"Category link","dataType":"string","multiValue":false,":type":"text/plain"},"journeyPageTag":{"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["categoryTitle","categoryIcon","categoryIconFilled","categoryURL","journeyPageTag"]},"categoryBilling":{"description":"","title":"tile billing","paragraphs":[],"model":"help web/models/category-tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"categoryTitle":{"value":"Billing","title":"Category title","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIcon":{"value":"Bill","title":"Category icon","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIconFilled":{"value":"BillFilled","title":"Category icon (filled)","dataType":"string","multiValue":false,":type":"text/plain"},"categoryURL":{"value":"https://ee.co.uk/help/billing-payments","title":"Category link","dataType":"string","multiValue":false,":type":"text/plain"},"journeyPageTag":{"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["categoryTitle","categoryIcon","categoryIconFilled","categoryURL","journeyPageTag"]},"categoryProfile":{"description":"","title":"tile profile","paragraphs":[],"model":"help web/models/category-tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"categoryTitle":{"value":"Profile","title":"Category title","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIcon":{"value":"User01","title":"Category icon","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIconFilled":{"value":"User01Filled","title":"Category icon (filled)","dataType":"string","multiValue":false,":type":"text/plain"},"categoryURL":{"value":"https://ee.co.uk/help/profile","title":"Category link","dataType":"string","multiValue":false,":type":"text/plain"},"journeyPageTag":{"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["categoryTitle","categoryIcon","categoryIconFilled","categoryURL","journeyPageTag"]},"categoryHomePhone":{"description":"","title":"tile home phone","paragraphs":[],"model":"help web/models/category-tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"categoryTitle":{"value":"Home phone","title":"Category title","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIcon":{"value":"Phone01","title":"Category icon","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIconFilled":{"value":"Phone01Filled","title":"Category icon (filled)","dataType":"string","multiValue":false,":type":"text/plain"},"categoryURL":{"value":"https://ee.co.uk/help/home-phone","title":"Category link","dataType":"string","multiValue":false,":type":"text/plain"},"journeyPageTag":{"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["categoryTitle","categoryIcon","categoryIconFilled","categoryURL","journeyPageTag"]},"categoryGaming":{"description":"","title":"tile gaming","paragraphs":[],"model":"help web/models/category-tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"categoryTitle":{"value":"Gaming","title":"Category title","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIcon":{"value":"Gaming","title":"Category icon","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIconFilled":{"value":"GamingFilled","title":"Category icon (filled)","dataType":"string","multiValue":false,":type":"text/plain"},"categoryURL":{"value":"https://ee.co.uk/help/gaming","title":"Category link","dataType":"string","multiValue":false,":type":"text/plain"},"journeyPageTag":{"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["categoryTitle","categoryIcon","categoryIconFilled","categoryURL","journeyPageTag"]},"categorySubscriptions":{"description":"","title":"tile subscriptions","paragraphs":[],"model":"help web/models/category-tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"categoryTitle":{"value":"Subscriptions","title":"Category title","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIcon":{"value":"Blog","title":"Category icon","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIconFilled":{"value":"BlogFilled","title":"Category icon (filled)","dataType":"string","multiValue":false,":type":"text/plain"},"categoryURL":{"value":"https://ee.co.uk/help/subscriptions","title":"Category link","dataType":"string","multiValue":false,":type":"text/plain"},"journeyPageTag":{"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["categoryTitle","categoryIcon","categoryIconFilled","categoryURL","journeyPageTag"]},"categorySecurity":{"description":"","title":"tile security","paragraphs":[],"model":"help web/models/category-tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"categoryTitle":{"value":"Security","title":"Category title","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIcon":{"value":"Security","title":"Category icon","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIconFilled":{"value":"SecurityFilled","title":"Category icon (filled)","dataType":"string","multiValue":false,":type":"text/plain"},"categoryURL":{"value":"https://ee.co.uk/help/security","title":"Category link","dataType":"string","multiValue":false,":type":"text/plain"},"journeyPageTag":{"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["categoryTitle","categoryIcon","categoryIconFilled","categoryURL","journeyPageTag"]},"categoryCyberSecurity":{"description":"","title":"tile cyber security","paragraphs":[],"model":"help web/models/category-tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"categoryTitle":{"value":"Cyber security","title":"Category title","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIcon":{"value":"InternetSecurity","title":"Category icon","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIconFilled":{"value":"InternetSecurityFilled","title":"Category icon (filled)","dataType":"string","multiValue":false,":type":"text/plain"},"categoryURL":{"value":"https://ee.co.uk/help/security","title":"Category link","dataType":"string","multiValue":false,":type":"text/plain"},"journeyPageTag":{"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["categoryTitle","categoryIcon","categoryIconFilled","categoryURL","journeyPageTag"]},"categoryHomeSecurity":{"description":"","title":"tile home security","paragraphs":[],"model":"help web/models/category-tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"categoryTitle":{"value":"Home security","title":"Category title","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIcon":{"value":"Video","title":"Category icon","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIconFilled":{"value":"VideoFilled","title":"Category icon (filled)","dataType":"string","multiValue":false,":type":"text/plain"},"categoryURL":{"value":"https://ee.co.uk/help/security/ee-smart-home-security","title":"Category link","dataType":"string","multiValue":false,":type":"text/plain"},"journeyPageTag":{"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["categoryTitle","categoryIcon","categoryIconFilled","categoryURL","journeyPageTag"]},"categoryRewards":{"description":"","title":"tile rewards","paragraphs":[],"model":"help web/models/category-tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"categoryTitle":{"value":"Rewards","title":"Category title","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIcon":{"value":"Star","title":"Category icon","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIconFilled":{"value":"StarFilled","title":"Category icon (filled)","dataType":"string","multiValue":false,":type":"text/plain"},"categoryURL":{"value":"https://ee.co.uk/help/rewards","title":"Category link","dataType":"string","multiValue":false,":type":"text/plain"},"journeyPageTag":{"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["categoryTitle","categoryIcon","categoryIconFilled","categoryURL","journeyPageTag"]},"categoryOrders":{"description":"","title":"tile orders","paragraphs":[],"model":"help web/models/category-tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"categoryTitle":{"value":"Orders","title":"Category title","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIcon":{"value":"Van","title":"Category icon","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIconFilled":{"value":"VanFilled","title":"Category icon (filled)","dataType":"string","multiValue":false,":type":"text/plain"},"categoryURL":{"value":"https://ee.co.uk/help/orders","title":"Category link","dataType":"string","multiValue":false,":type":"text/plain"},"journeyPageTag":{"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["categoryTitle","categoryIcon","categoryIconFilled","categoryURL","journeyPageTag"]},"categoryProductSupport":{"description":"","title":"tile product support","paragraphs":[],"model":"help web/models/category-tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"categoryTitle":{"value":"Tech","title":"Category title","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIcon":{"value":"MultiScreen","title":"Category icon","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIconFilled":{"value":"MultiscreenFilled","title":"Category icon (filled)","dataType":"string","multiValue":false,":type":"text/plain"},"categoryURL":{"value":"https://ee.co.uk/help/tech","title":"Category link","dataType":"string","multiValue":false,":type":"text/plain"},"journeyPageTag":{"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["categoryTitle","categoryIcon","categoryIconFilled","categoryURL","journeyPageTag"]},"categoryInsurance":{"description":"","title":"Tile Insurance","paragraphs":[],"model":"help web/models/category-tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"categoryTitle":{"value":"Insurance","title":"Category title","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIcon":{"value":"Insurance","title":"Category icon","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIconFilled":{"value":"InsuranceFilled","title":"Category icon (filled)","dataType":"string","multiValue":false,":type":"text/plain"},"categoryURL":{"value":"https://ee.co.uk/help/insurance","title":"Category link","dataType":"string","multiValue":false,":type":"text/plain"},"journeyPageTag":{"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["categoryTitle","categoryIcon","categoryIconFilled","categoryURL","journeyPageTag"]},"showMore":{"description":"","title":"tile show more (EE)","paragraphs":[],"model":"help web/models/category-tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"categoryTitle":{"value":"Show more","title":"Category title","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIcon":{"value":"Add01","title":"Category icon","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIconFilled":{"title":"Category icon (filled)","dataType":"string","multiValue":false,":type":"text/plain"},"categoryURL":{"title":"Category link","dataType":"string","multiValue":false,":type":"text/plain"},"journeyPageTag":{"value":["EEHelpSquads:journey/help"],"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["categoryTitle","categoryIcon","categoryIconFilled","categoryURL","journeyPageTag"]},"showLess":{"description":"","title":"tile show less (EE)","paragraphs":[],"model":"help web/models/category-tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"categoryTitle":{"value":"Show less","title":"Category title","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIcon":{"value":"Minimise01","title":"Category icon","dataType":"string","multiValue":false,":type":"text/plain"},"categoryIconFilled":{"title":"Category icon (filled)","dataType":"string","multiValue":false,":type":"text/plain"},"categoryURL":{"title":"Category link","dataType":"string","multiValue":false,":type":"text/plain"},"journeyPageTag":{"value":["EEHelpSquads:journey/help"],"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["categoryTitle","categoryIcon","categoryIconFilled","categoryURL","journeyPageTag"]},"serviceStatus":{"description":"","title":"service status checker promo","paragraphs":[],"model":"help web/models/header-text-link",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"header":{"value":"Connection issues?","title":"Header","dataType":"string","multiValue":false,":type":"text/plain"},"text":{"value":"Check for signal problems for all your products.","title":"Copy","dataType":"string","multiValue":false,":type":"text/plain"},"icon":{"title":"Icon","dataType":"string","multiValue":true,":type":"text/plain"},"image":{"value":"/content/dam/help/images/hub/mobile-in-hand.png","title":"Image filepath","dataType":"string","multiValue":false,":type":"text/plain"},"imageMobile":{"value":"/content/dam/help/images/hub/mobile-in-hand-full.png","title":"Image filepath (mobile)","dataType":"string","multiValue":false,":type":"text/plain"},"imageAltText":{"title":"Image alt text","dataType":"string","multiValue":false,":type":"text/plain"},"cta":{"value":"Check service in your area","title":"CTA","dataType":"string","multiValue":false,":type":"text/plain"},"ctaURL":{"value":"https://ee.co.uk/help/service-status","title":"CTA destination","dataType":"string","multiValue":false,":type":"text/plain"},"secondaryCta":{"title":"Secondary CTA","dataType":"string","multiValue":false,":type":"text/plain"},"SecondaryCtaURL":{"title":"Secondary CTA destination","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["header","text","icon","image","imageMobile","imageAltText","cta","ctaURL","secondaryCta","SecondaryCtaURL"]},"pushToApp":{"description":"","title":"Push to app","paragraphs":[],"model":"help web/models/push-to-app-prompt",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"qrCodeImage":{"value":"/content/dam/help/images/hub/ee-app-qr-code.svg","title":"QR code image path","dataType":"string","multiValue":false,":type":"text/plain"},"mobileImage":{"value":"/content/dam/help/images/hub/mobile-image-171x83px.png","title":"Mobile image","dataType":"string","multiValue":false,":type":"text/plain"},"downloadEeApp":{"value":"https://ee.co.uk/download-ee-app","title":"Download EE app","dataType":"string","multiValue":false,":type":"text/plain"},"qrCodeAltText":{"value":"This is the QR code to scan to download the App","title":"QR code alt text","dataType":"string","multiValue":false,":type":"text/plain"},"mobileImageAltText":{"title":"Mobile image alt text","dataType":"string","multiValue":false,":type":"text/plain"},"header":{"value":"It's better in the app","title":"Promo header","dataType":"string","multiValue":false,":type":"text/plain"},"text":{"value":"Scan the QR code to download the EE app and get the best help experience.","title":"Promo text","dataType":"string","multiValue":false,":type":"text/plain"},"promoTextMobile":{"value":"Download the EE app and get the best help experience.","title":"Promo Text Mobile","dataType":"string","multiValue":false,":type":"text/plain"},"appStoreImage":{"value":"/content/dam/help/images/hub/app-store-badge.svg","title":"App Store image","dataType":"string","multiValue":false,":type":"text/plain"},"appStoreLink":{"value":"https://apps.apple.com/gb/app/ee-game-home-work-learn/id567457151","title":"App Store link","dataType":"string","multiValue":false,":type":"text/plain"},"appStoreAltText":{"value":"Download the EE app from the Apple App Store.","title":"App Store alt text","dataType":"string","multiValue":false,":type":"text/plain"},"playStoreImage":{"value":"/content/dam/help/images/hub/google-play-badge.svg","title":"Google Play Store image","dataType":"string","multiValue":false,":type":"text/plain"},"playStoreLink":{"value":"https://play.google.com/store/apps/details?id=uk.co.ee.myee&hl=en_GB","title":"Google Play Store link","dataType":"string","multiValue":false,":type":"text/plain"},"playStoreAltText":{"value":"Download the EE app from the Google Play Store.","title":"Play Store alt Text","dataType":"string","multiValue":false,":type":"text/plain"},"tags":{"value":["EEHelpSquads:journey/help","contact:contact-ee"],"title":"Journeys","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["qrCodeImage","mobileImage","downloadEeApp","qrCodeAltText","mobileImageAltText","header","text","promoTextMobile","appStoreImage","appStoreLink","appStoreAltText","playStoreImage","playStoreLink","playStoreAltText","tags"]},"pushToLogin":{"description":"","title":"log in for personalised help","paragraphs":[],"model":"help web/models/header-text-link",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"header":{"value":"Let's get personal","title":"Header","dataType":"string","multiValue":false,":type":"text/plain"},"text":{"value":"Log in to get the support you need faster.","title":"Copy","dataType":"string","multiValue":false,":type":"text/plain"},"icon":{"title":"Icon","dataType":"string","multiValue":true,":type":"text/plain"},"image":{"value":"/content/dam/help/images/hub/bubblesx2.png","title":"Image filepath","dataType":"string","multiValue":false,":type":"text/plain"},"imageMobile":{"title":"Image filepath (mobile)","dataType":"string","multiValue":false,":type":"text/plain"},"imageAltText":{"title":"Image alt text","dataType":"string","multiValue":false,":type":"text/plain"},"cta":{"value":"Log in to your account","title":"CTA","dataType":"string","multiValue":false,":type":"text/plain"},"ctaURL":{"title":"CTA destination","dataType":"string","multiValue":false,":type":"text/plain"},"secondaryCta":{"title":"Secondary CTA","dataType":"string","multiValue":false,":type":"text/plain"},"SecondaryCtaURL":{"title":"Secondary CTA destination","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["header","text","icon","image","imageMobile","imageAltText","cta","ctaURL","secondaryCta","SecondaryCtaURL"]},"faq":{"description":"","title":"FAQ accordion","paragraphs":[],"model":"help web/models/faq-accordion",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"faqHeader":{"value":"Frequently asked questions","title":"FAQ section header","dataType":"string","multiValue":false,":type":"text/plain"},"faqItem":{"value":{"faq-roaming":{"description":"","title":"faq roaming","model":"help web/models/faq-accordion-item","elementsOrder":["faqItemHeader","faqItemText","faqItemLink","faqItemLinkURL"],"elements":{"faqItemHeader":{"value":"What are my roaming options?","title":"Accordion item header","dataType":"string","multiValue":false,":type":"text/plain"},"faqItemText":{"value":"\u003Cp\u003EYour roaming options depend on:\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003Eyour destination\u003C/li\u003E\n\u003Cli\u003Eyour contract type\u003C/li\u003E\n\u003Cli\u003Eif you already have any roaming add-ons or Inclusive Extras\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003ETo find the most cost-effective solution for you, use our roaming calculator.\u003C/p\u003E","title":"Accordion item text","dataType":"string","multiValue":false,":type":"text/plain"},"faqItemLink":{"value":"Go to roaming calculator","title":"Accordion item link","dataType":"string","multiValue":false,":type":"text/plain"},"faqItemLinkURL":{"value":"https://ee.co.uk/help/mobile/roaming/roaming-costs","title":"Accordion item link URL","dataType":"string","multiValue":false,":type":"text/plain"}},":type":"ee-common/components/content-fragment"},"faq-payg-top-up":{"description":"","title":"FAQ payg top up","model":"help web/models/faq-accordion-item","elementsOrder":["faqItemHeader","faqItemText","faqItemLink","faqItemLinkURL"],"elements":{"faqItemHeader":{"value":"How can I top up my pay as you go phone?","title":"Accordion item header","dataType":"string","multiValue":false,":type":"text/plain"},"faqItemText":{"value":"\u003Cp\u003EThe easiest way to top up is on the EE app:\u003C/p\u003E\n\u003Col\u003E\n    \u003Cli\u003EOpen the app.\u003C/li\u003E\n    \u003Cli\u003EGo to \u003Cb\u003EPlans\u003C/b\u003E and select \u003Cb\u003EMobile\u003C/b\u003E.\u003C/li\u003E\n    \u003Cli\u003ESelect \u003Cb\u003ETop up\u003C/b\u003E.\u003C/li\u003E\n\u003C/ol\u003E\n\u003Cp\u003EYou can also top up on ee.co.uk:\u003C/p\u003E\n\u003Col\u003E\n    \u003Cli\u003ELog in to your account.\u003C/li\u003E\n    \u003Cli\u003EGo to \u003Cb\u003EHome, Plans and Subscriptions\u003C/b\u003E and select \u003Cb\u003EMobile\u003C/b\u003E.\u003C/li\u003E\n    \u003Cli\u003ESelect \u003Cb\u003ETop up\u003C/b\u003E.\u003C/li\u003E\n\u003C/ol\u003E\n","title":"Accordion item text","dataType":"string","multiValue":false,":type":"text/plain"},"faqItemLink":{"value":"Read the full article for more options","title":"Accordion item link","dataType":"string","multiValue":false,":type":"text/plain"},"faqItemLinkURL":{"value":"https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/top-up-my-phone","title":"Accordion item link URL","dataType":"string","multiValue":false,":type":"text/plain"}},":type":"ee-common/components/content-fragment"},"faq-bill-higher-than-normal":{"description":"","title":"FAQ bill higher than normal","model":"help web/models/faq-accordion-item","elementsOrder":["faqItemHeader","faqItemText","faqItemLink","faqItemLinkURL"],"elements":{"faqItemHeader":{"value":"Why is my mobile bill higher than normal?","title":"Accordion item header","dataType":"string","multiValue":false,":type":"text/plain"},"faqItemText":{"value":"\u003Cp\u003EYour mobile bill may include charges outside of your monthly plan. These could be because you’ve:\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003Eupgraded\u003C/li\u003E\n\u003Cli\u003Eused mobile data, made calls or sent texts while abroad\u003C/li\u003E\n\u003Cli\u003Ebought an add-on or added another line to your account\u003C/li\u003E\n\u003Cli\u003Ecalled a premium number or had a one-off or partial charge\u003C/li\u003E\n\u003C/ul\u003E","title":"Accordion item text","dataType":"string","multiValue":false,":type":"text/html"},"faqItemLink":{"value":"Read the full article about charges outside of your plan","title":"Accordion item link","dataType":"string","multiValue":false,":type":"text/plain"},"faqItemLinkURL":{"value":"https://ee.co.uk/help/billing-payments/guide-to-bill/reasons-why-your-mobile-bill-might-be-higher-than-usual","title":"Accordion item link URL","dataType":"string","multiValue":false,":type":"text/plain"}},":type":"ee-common/components/content-fragment"},"faq-transfer-number-to-ee":{"description":"","title":"FAQ transfer number to ee","model":"help web/models/faq-accordion-item","elementsOrder":["faqItemHeader","faqItemText","faqItemLink","faqItemLinkURL"],"elements":{"faqItemHeader":{"value":"How do I transfer my number to EE?","title":"Accordion item header","dataType":"string","multiValue":false,":type":"text/plain"},"faqItemText":{"value":"\u003Cp\u003EOnce we've delivered your new device or SIM, you’ll need to:\u003C/p\u003E\n\u003Col\u003E\n\u003Cli\u003ECall your previous mobile provider to get a PAC code.\u003C/li\u003E\n\u003Cli\u003EActivate your new SIM (if necessary).\u003C/li\u003E\n\u003Cli\u003EFill out our online form to transfer your number\u003C/li\u003E\n\u003C/ol\u003E\n\u003Cdiv id=\"awebChromeHelper\"\u003E\u003C/div\u003E","title":"Accordion item text","dataType":"string","multiValue":false,":type":"text/html"},"faqItemLink":{"value":"Read the full article about transferring your number","title":"Accordion item link","dataType":"string","multiValue":false,":type":"text/plain"},"faqItemLinkURL":{"value":"https://ee.co.uk/help/mobile/getting-started/keep-my-number/transfer-my-number-to-ee","title":"Accordion item link URL","dataType":"string","multiValue":false,":type":"text/plain"}},":type":"ee-common/components/content-fragment"}},"title":"FAQ item","dataType":"string","multiValue":true,":type":"text/plain"},"showFaq":{"value":true,"title":"Show FAQ?","dataType":"boolean","multiValue":false,":type":"boolean"}},"elementsOrder":["faqHeader","faqItem","showFaq"]},"contactUs":{"description":"","title":"contact us","paragraphs":[],"model":"help web/models/more-help-options",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"iconName":{"value":"CallCentre","title":"Icon name","dataType":"string","multiValue":false,":type":"text/plain"},"label":{"value":"Contact us","title":"Label","dataType":"string","multiValue":false,":type":"text/plain"},"linkURL":{"value":"https://ee.co.uk/contact-ee","title":"Link URL","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["iconName","label","linkURL"]},"bookAppointment":{"description":"","title":"book appointment","paragraphs":[],"model":"help web/models/more-help-options",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"iconName":{"value":"StoreFinder","title":"Icon name","dataType":"string","multiValue":false,":type":"text/plain"},"label":{"value":"Book appointment","title":"Label","dataType":"string","multiValue":false,":type":"text/plain"},"linkURL":{"value":"https://ee.co.uk/store-finder","title":"Link URL","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["iconName","label","linkURL"]},"community":{"description":"","title":"community","paragraphs":[],"model":"help web/models/more-help-options",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"iconName":{"value":"Community","title":"Icon name","dataType":"string","multiValue":false,":type":"text/plain"},"label":{"value":"Community","title":"Label","dataType":"string","multiValue":false,":type":"text/plain"},"linkURL":{"value":"https://community.ee.co.uk","title":"Link URL","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["iconName","label","linkURL"]},"notificationCallCentresBusy":{"description":"","title":"nba call centres busy","paragraphs":[],"model":"help web/models/message-centre-nba",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"iconName":{"value":"Attention01","title":"Icon name","dataType":"string","multiValue":false,":type":"text/plain"},"nbaText":{"value":"Our call centres are busier than usual. Use our messaging service for a faster reply","title":"NBA copy","dataType":"string","multiValue":false,":type":"text/plain"},"nbaLinkText":{"value":"Send us a message","title":"NBA CTA","dataType":"string","multiValue":false,":type":"text/plain"},"nbaLinkURL":{"value":"https://ee.co.uk/contact-ee","title":"NBA CTA URL","dataType":"string","multiValue":false,":type":"text/plain"},"nbaActionIconName":{"value":"ArrowRightCircle","title":"NBA action icon","dataType":"string","multiValue":false,":type":"text/plain"},"showincarousel":{"value":true,"title":"showInCarousel","dataType":"boolean","multiValue":false,":type":"boolean"}},"elementsOrder":["iconName","nbaText","nbaLinkText","nbaLinkURL","nbaActionIconName","showincarousel"]},"nbaOrderShipped":{"description":"","title":"nba order shipped","paragraphs":[],"model":"help web/models/message-centre-nba",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"iconName":{"value":"Van","title":"Icon name","dataType":"string","multiValue":false,":type":"text/plain"},"nbaText":{"value":"Your order has been shipped.","title":"NBA copy","dataType":"string","multiValue":false,":type":"text/plain"},"nbaLinkText":{"value":"Track it here","title":"NBA CTA","dataType":"string","multiValue":false,":type":"text/plain"},"nbaLinkURL":{"value":"https://ee.co.uk/help/orders","title":"NBA CTA URL","dataType":"string","multiValue":false,":type":"text/plain"},"nbaActionIconName":{"value":"ArrowRightCircle","title":"NBA action icon","dataType":"string","multiValue":false,":type":"text/plain"},"showincarousel":{"value":true,"title":"showInCarousel","dataType":"boolean","multiValue":false,":type":"boolean"}},"elementsOrder":["iconName","nbaText","nbaLinkText","nbaLinkURL","nbaActionIconName","showincarousel"]},"nbaRoaming":{"description":"","title":"nba check roaming costs","paragraphs":[],"model":"help web/models/message-centre-nba",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"iconName":{"value":"Plane","title":"Icon name","dataType":"string","multiValue":false,":type":"text/plain"},"nbaText":{"value":"Going abroad?","title":"NBA copy","dataType":"string","multiValue":false,":type":"text/plain"},"nbaLinkText":{"value":"Check your roaming costs","title":"NBA CTA","dataType":"string","multiValue":false,":type":"text/plain"},"nbaLinkURL":{"value":"https://ee.co.uk/help/mobile/roaming/roaming-costs","title":"NBA CTA URL","dataType":"string","multiValue":false,":type":"text/plain"},"nbaActionIconName":{"value":"ArrowRightCircle","title":"NBA action icon","dataType":"string","multiValue":false,":type":"text/plain"},"showincarousel":{"value":true,"title":"showInCarousel","dataType":"boolean","multiValue":false,":type":"boolean"}},"elementsOrder":["iconName","nbaText","nbaLinkText","nbaLinkURL","nbaActionIconName","showincarousel"]},"helpNavigationTile1":{"description":"","title":"Mobile","paragraphs":[],"model":"help web/navigation/models/tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"tileTitle":{"value":"Mobile","title":"Tile title","dataType":"string","multiValue":false,":type":"text/plain"},"tileIcon":{"value":["content-fragment-models:loop-icons/icon/Smartphone"],"title":"Tile icon","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconOnHover":{"value":["content-fragment-models:loop-icons/icon/SmartphoneFilled"],"title":"Tile icon (on hover)","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconApp":{"value":"smartphone","title":"Tile icon (app)","dataType":"string","multiValue":false,":type":"text/plain"},"tileDescription":{"value":"SIM and eSIM, roaming, upgrades, add-ons, data gifting, network issues, pay as you go.","title":"Tile description","dataType":"string","multiValue":false,":type":"text/plain"},"webLink":{"value":"/help/mobile","title":"Web link","dataType":"string","multiValue":false,":type":"text/plain"},"appLink":{"value":"https://ee.co.uk/api/help-app/personalisation-l2-pages/mobile-l2.model.json","title":"App link","dataType":"string","multiValue":false,":type":"text/plain"},"l2ApiQueryParameter":{"value":["EEHelpSquads:journey/help/mobile"],"title":"App link (query parameter tag)","dataType":"string","multiValue":true,":type":"text/plain"},"newNavigation":{"value":false,"title":"Use new L2 and L3 navigation?","dataType":"boolean","multiValue":false,":type":"boolean"},"journeyPageTag":{"value":["EEHelpSquads:journey/help"],"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceServices":{"value":["EEHelpSquads:help-audience/services/all","EEHelpSquads:help-audience/services/mobile-payg","EEHelpSquads:help-audience/services/mobile-paym"],"title":"Help Audience (Services)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriority":{"value":["EEHelpSquads:help-audience/priority/p1"],"title":"Tile priority or position (default)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityOwned":{"value":["EEHelpSquads:help-audience/priority/p1"],"title":"Tile priority or position (owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityNotOwned":{"value":["EEHelpSquads:help-audience/priority/p2"],"title":"Tile priority (not owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudiencePlatform":{"value":["EEHelpSquads:help-audience/platform/app","EEHelpSquads:help-audience/platform/web-logged-in","EEHelpSquads:help-audience/platform/web-logged-out"],"title":"Help Audience (Platform)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceDeviceType":{"value":["EEHelpSquads:help-audience/device/all"],"title":"Help Audience (Device type)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["tileTitle","tileIcon","tileIconOnHover","tileIconApp","tileDescription","webLink","appLink","l2ApiQueryParameter","newNavigation","journeyPageTag","helpAudienceServices","tilePriority","tilePriorityOwned","tilePriorityNotOwned","helpAudiencePlatform","helpAudienceDeviceType"]},"helpNavigationTile2":{"description":"","title":"Broadband","paragraphs":[],"model":"help web/navigation/models/tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"tileTitle":{"value":"Broadband","title":"Tile title","dataType":"string","multiValue":false,":type":"text/plain"},"tileIcon":{"value":["content-fragment-models:loop-icons/icon/Broadband01"],"title":"Tile icon","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconOnHover":{"value":["content-fragment-models:loop-icons/icon/Broadband01Filled"],"title":"Tile icon (on hover)","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconApp":{"value":"wifi","title":"Tile icon (app)","dataType":"string","multiValue":false,":type":"text/plain"},"tileDescription":{"value":"Set up and use your hub, connection issues, track a fault, moving home, mobile broadband.","title":"Tile description","dataType":"string","multiValue":false,":type":"text/plain"},"webLink":{"value":"/help/broadband","title":"Web link","dataType":"string","multiValue":false,":type":"text/plain"},"appLink":{"value":"https://ee.co.uk/api/help-app/personalisation-l2-pages/app-l2-broadband.model.json ","title":"App link","dataType":"string","multiValue":false,":type":"text/plain"},"l2ApiQueryParameter":{"value":["EEHelpSquads:journey/help/broadband"],"title":"App link (query parameter tag)","dataType":"string","multiValue":true,":type":"text/plain"},"newNavigation":{"title":"Use new L2 and L3 navigation?","dataType":"boolean","multiValue":false,":type":"boolean"},"journeyPageTag":{"value":["EEHelpSquads:journey/help"],"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceServices":{"value":["EEHelpSquads:help-audience/services/all","EEHelpSquads:help-audience/services/broadband-wlms","EEHelpSquads:help-audience/services/broadband-nayan"],"title":"Help Audience (Services)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriority":{"value":["EEHelpSquads:help-audience/priority/p2"],"title":"Tile priority or position (default)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityOwned":{"value":["EEHelpSquads:help-audience/priority/p2"],"title":"Tile priority or position (owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityNotOwned":{"value":["EEHelpSquads:help-audience/priority/p3"],"title":"Tile priority (not owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudiencePlatform":{"value":["EEHelpSquads:help-audience/platform/app","EEHelpSquads:help-audience/platform/web-logged-in","EEHelpSquads:help-audience/platform/web-logged-out"],"title":"Help Audience (Platform)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceDeviceType":{"value":["EEHelpSquads:help-audience/device/all"],"title":"Help Audience (Device type)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["tileTitle","tileIcon","tileIconOnHover","tileIconApp","tileDescription","webLink","appLink","l2ApiQueryParameter","newNavigation","journeyPageTag","helpAudienceServices","tilePriority","tilePriorityOwned","tilePriorityNotOwned","helpAudiencePlatform","helpAudienceDeviceType"]},"helpNavigationTile3":{"description":"","title":"Billing","paragraphs":[],"model":"help web/navigation/models/tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"tileTitle":{"value":"Billing","title":"Tile title","dataType":"string","multiValue":false,":type":"text/plain"},"tileIcon":{"value":["content-fragment-models:loop-icons/icon/Bill"],"title":"Tile icon","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconOnHover":{"value":["content-fragment-models:loop-icons/icon/BillFilled"],"title":"Tile icon (on hover)","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconApp":{"value":"bill","title":"Tile icon (app)","dataType":"string","multiValue":false,":type":"text/plain"},"tileDescription":{"value":"Payments and top-up, querying your bill, financial support.","title":"Tile description","dataType":"string","multiValue":false,":type":"text/plain"},"webLink":{"value":"/help/billing-payments","title":"Web link","dataType":"string","multiValue":false,":type":"text/plain"},"appLink":{"value":"https://ee.co.uk/api/help-app/personalisation-l2-pages/app-l2-billing.model.json","title":"App link","dataType":"string","multiValue":false,":type":"text/plain"},"l2ApiQueryParameter":{"value":["EEHelpSquads:journey/help/billing"],"title":"App link (query parameter tag)","dataType":"string","multiValue":true,":type":"text/plain"},"newNavigation":{"title":"Use new L2 and L3 navigation?","dataType":"boolean","multiValue":false,":type":"boolean"},"journeyPageTag":{"value":["EEHelpSquads:journey/help"],"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceServices":{"value":["EEHelpSquads:help-audience/services/broadband-nayan","EEHelpSquads:help-audience/services/broadband-wlms","EEHelpSquads:help-audience/services/all","EEHelpSquads:help-audience/services/tv","EEHelpSquads:help-audience/services/home-phone","EEHelpSquads:help-audience/services/mobile-payg","EEHelpSquads:help-audience/services/mobile-paym"],"title":"Help Audience (Services)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriority":{"value":["EEHelpSquads:help-audience/priority/p3"],"title":"Tile priority or position (default)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityOwned":{"value":["EEHelpSquads:help-audience/priority/p5"],"title":"Tile priority or position (owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityNotOwned":{"title":"Tile priority (not owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudiencePlatform":{"value":["EEHelpSquads:help-audience/platform/app","EEHelpSquads:help-audience/platform/web-logged-in","EEHelpSquads:help-audience/platform/web-logged-out"],"title":"Help Audience (Platform)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceDeviceType":{"value":["EEHelpSquads:help-audience/device/all"],"title":"Help Audience (Device type)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["tileTitle","tileIcon","tileIconOnHover","tileIconApp","tileDescription","webLink","appLink","l2ApiQueryParameter","newNavigation","journeyPageTag","helpAudienceServices","tilePriority","tilePriorityOwned","tilePriorityNotOwned","helpAudiencePlatform","helpAudienceDeviceType"]},"helpNavigationTile4":{"description":"","title":"TV and sport","paragraphs":[],"model":"help web/navigation/models/tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"tileTitle":{"value":"TV and sport","title":"Tile title","dataType":"string","multiValue":false,":type":"text/plain"},"tileIcon":{"value":["content-fragment-models:loop-icons/icon/Tv01"],"title":"Tile icon","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconOnHover":{"value":["content-fragment-models:loop-icons/icon/Tv01Filled"],"title":"Tile icon (on hover)","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconApp":{"value":"tv-01","title":"Tile icon (app)","dataType":"string","multiValue":false,":type":"text/plain"},"tileDescription":{"value":"EE TV, TNT Sports, Sky Stream from EE and Apple TV 4K.","title":"Tile description","dataType":"string","multiValue":false,":type":"text/plain"},"webLink":{"value":"/help/tv-sport","title":"Web link","dataType":"string","multiValue":false,":type":"text/plain"},"appLink":{"value":"https://ee.co.uk/api/help-app/personalisation-l2-pages/l2-tv.model.json","title":"App link","dataType":"string","multiValue":false,":type":"text/plain"},"l2ApiQueryParameter":{"value":["EEHelpSquads:journey/help/tv-and-sport"],"title":"App link (query parameter tag)","dataType":"string","multiValue":true,":type":"text/plain"},"newNavigation":{"title":"Use new L2 and L3 navigation?","dataType":"boolean","multiValue":false,":type":"boolean"},"journeyPageTag":{"value":["EEHelpSquads:journey/help"],"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceServices":{"value":["EEHelpSquads:help-audience/services/all","EEHelpSquads:help-audience/services/tv"],"title":"Help Audience (Services)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriority":{"value":["EEHelpSquads:help-audience/priority/p4"],"title":"Tile priority or position (default)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityOwned":{"value":["EEHelpSquads:help-audience/priority/p3"],"title":"Tile priority or position (owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityNotOwned":{"value":["EEHelpSquads:help-audience/priority/p5"],"title":"Tile priority (not owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudiencePlatform":{"value":["EEHelpSquads:help-audience/platform/app","EEHelpSquads:help-audience/platform/web-logged-in","EEHelpSquads:help-audience/platform/web-logged-out"],"title":"Help Audience (Platform)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceDeviceType":{"value":["EEHelpSquads:help-audience/device/all"],"title":"Help Audience (Device type)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["tileTitle","tileIcon","tileIconOnHover","tileIconApp","tileDescription","webLink","appLink","l2ApiQueryParameter","newNavigation","journeyPageTag","helpAudienceServices","tilePriority","tilePriorityOwned","tilePriorityNotOwned","helpAudiencePlatform","helpAudienceDeviceType"]},"helpNavigationTile5":{"description":"","title":"Profile","paragraphs":[],"model":"help web/navigation/models/tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"tileTitle":{"value":"Profile","title":"Tile title","dataType":"string","multiValue":false,":type":"text/plain"},"tileIcon":{"value":["content-fragment-models:loop-icons/icon/User01"],"title":"Tile icon","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconOnHover":{"value":["content-fragment-models:loop-icons/icon/User01Filled"],"title":"Tile icon (on hover)","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconApp":{"value":"user-01","title":"Tile icon (app)","dataType":"string","multiValue":false,":type":"text/plain"},"tileDescription":{"value":"How to register for an EE ID, update details on your account and profile.","title":"Tile description","dataType":"string","multiValue":false,":type":"text/plain"},"webLink":{"value":"/help/profile","title":"Web link","dataType":"string","multiValue":false,":type":"text/plain"},"appLink":{"value":"https://ee.co.uk/help/profile","title":"App link","dataType":"string","multiValue":false,":type":"text/plain"},"l2ApiQueryParameter":{"value":["EEHelpSquads:journey/help/profile"],"title":"App link (query parameter tag)","dataType":"string","multiValue":true,":type":"text/plain"},"newNavigation":{"title":"Use new L2 and L3 navigation?","dataType":"boolean","multiValue":false,":type":"boolean"},"journeyPageTag":{"value":["EEHelpSquads:journey/help"],"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceServices":{"value":["EEHelpSquads:help-audience/services/broadband-nayan","EEHelpSquads:help-audience/services/broadband-wlms","EEHelpSquads:help-audience/services/all","EEHelpSquads:help-audience/services/tv","EEHelpSquads:help-audience/services/home-phone","EEHelpSquads:help-audience/services/mobile-payg","EEHelpSquads:help-audience/services/mobile-paym"],"title":"Help Audience (Services)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriority":{"value":["EEHelpSquads:help-audience/priority/p5"],"title":"Tile priority or position (default)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityOwned":{"value":["EEHelpSquads:help-audience/priority/p6"],"title":"Tile priority or position (owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityNotOwned":{"title":"Tile priority (not owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudiencePlatform":{"value":["EEHelpSquads:help-audience/platform/app","EEHelpSquads:help-audience/platform/web-logged-in","EEHelpSquads:help-audience/platform/web-logged-out"],"title":"Help Audience (Platform)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceDeviceType":{"value":["EEHelpSquads:help-audience/device/all"],"title":"Help Audience (Device type)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["tileTitle","tileIcon","tileIconOnHover","tileIconApp","tileDescription","webLink","appLink","l2ApiQueryParameter","newNavigation","journeyPageTag","helpAudienceServices","tilePriority","tilePriorityOwned","tilePriorityNotOwned","helpAudiencePlatform","helpAudienceDeviceType"]},"helpNavigationTile6":{"description":"","title":"Subscriptions","paragraphs":[],"model":"help web/navigation/models/tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"tileTitle":{"value":"Subscriptions","title":"Tile title","dataType":"string","multiValue":false,":type":"text/plain"},"tileIcon":{"value":["content-fragment-models:loop-icons/icon/Blog"],"title":"Tile icon","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconOnHover":{"value":["content-fragment-models:loop-icons/icon/BlogFilled"],"title":"Tile icon (on hover)","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconApp":{"value":"add-on","title":"Tile icon (app)","dataType":"string","multiValue":false,":type":"text/plain"},"tileDescription":{"value":"Support for standalone subscriptions bought from the EE Store.","title":"Tile description","dataType":"string","multiValue":false,":type":"text/plain"},"webLink":{"value":"/help/subscriptions","title":"Web link","dataType":"string","multiValue":false,":type":"text/plain"},"appLink":{"value":"https://ee.co.uk/api/help-app/personalisation-l2-pages/subscriptions.model.json","title":"App link","dataType":"string","multiValue":false,":type":"text/plain"},"l2ApiQueryParameter":{"value":["EEHelpSquads:journey/help/subscriptions"],"title":"App link (query parameter tag)","dataType":"string","multiValue":true,":type":"text/plain"},"newNavigation":{"title":"Use new L2 and L3 navigation?","dataType":"boolean","multiValue":false,":type":"boolean"},"journeyPageTag":{"value":["EEHelpSquads:journey/help"],"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceServices":{"value":["EEHelpSquads:help-audience/services/all"],"title":"Help Audience (Services)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriority":{"value":["EEHelpSquads:help-audience/priority/p6"],"title":"Tile priority or position (default)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityOwned":{"title":"Tile priority or position (owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityNotOwned":{"value":["EEHelpSquads:help-audience/priority/p4"],"title":"Tile priority (not owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudiencePlatform":{"value":["EEHelpSquads:help-audience/platform/app","EEHelpSquads:help-audience/platform/web-logged-in","EEHelpSquads:help-audience/platform/web-logged-out"],"title":"Help Audience (Platform)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceDeviceType":{"value":["EEHelpSquads:help-audience/device/all"],"title":"Help Audience (Device type)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["tileTitle","tileIcon","tileIconOnHover","tileIconApp","tileDescription","webLink","appLink","l2ApiQueryParameter","newNavigation","journeyPageTag","helpAudienceServices","tilePriority","tilePriorityOwned","tilePriorityNotOwned","helpAudiencePlatform","helpAudienceDeviceType"]},"helpNavigationTile7":{"description":"","title":"Home phone","paragraphs":[],"model":"help web/navigation/models/tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"tileTitle":{"value":"Home phone","title":"Tile title","dataType":"string","multiValue":false,":type":"text/plain"},"tileIcon":{"value":["content-fragment-models:loop-icons/icon/Phone01"],"title":"Tile icon","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconOnHover":{"value":["content-fragment-models:loop-icons/icon/Phone01Filled"],"title":"Tile icon (on hover)","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconApp":{"value":"phone-01","title":"Tile icon (app)","dataType":"string","multiValue":false,":type":"text/plain"},"tileDescription":{"value":"Set up and use your wired landline, Digital Home Phone and Battery Back Up.","title":"Tile description","dataType":"string","multiValue":false,":type":"text/plain"},"webLink":{"value":"/help/home-phone","title":"Web link","dataType":"string","multiValue":false,":type":"text/plain"},"appLink":{"value":"https://ee.co.uk/api/help-app/personalisation-l2-pages/app-help-l2-home-phone.model.json","title":"App link","dataType":"string","multiValue":false,":type":"text/plain"},"l2ApiQueryParameter":{"value":["EEHelpSquads:journey/help/home-phone"],"title":"App link (query parameter tag)","dataType":"string","multiValue":true,":type":"text/plain"},"newNavigation":{"title":"Use new L2 and L3 navigation?","dataType":"boolean","multiValue":false,":type":"boolean"},"journeyPageTag":{"value":["EEHelpSquads:journey/help"],"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceServices":{"value":["EEHelpSquads:help-audience/services/all","EEHelpSquads:help-audience/services/home-phone"],"title":"Help Audience (Services)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriority":{"value":["EEHelpSquads:help-audience/priority/p7"],"title":"Tile priority or position (default)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityOwned":{"value":["EEHelpSquads:help-audience/priority/p4"],"title":"Tile priority or position (owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityNotOwned":{"value":["EEHelpSquads:help-audience/priority/p6"],"title":"Tile priority (not owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudiencePlatform":{"value":["EEHelpSquads:help-audience/platform/app","EEHelpSquads:help-audience/platform/web-logged-in","EEHelpSquads:help-audience/platform/web-logged-out"],"title":"Help Audience (Platform)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceDeviceType":{"value":["EEHelpSquads:help-audience/device/all"],"title":"Help Audience (Device type)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["tileTitle","tileIcon","tileIconOnHover","tileIconApp","tileDescription","webLink","appLink","l2ApiQueryParameter","newNavigation","journeyPageTag","helpAudienceServices","tilePriority","tilePriorityOwned","tilePriorityNotOwned","helpAudiencePlatform","helpAudienceDeviceType"]},"helpNavigationTile8":{"description":"","title":"Orders","paragraphs":[],"model":"help web/navigation/models/tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"tileTitle":{"value":"Orders","title":"Tile title","dataType":"string","multiValue":false,":type":"text/plain"},"tileIcon":{"value":["content-fragment-models:loop-icons/icon/Van"],"title":"Tile icon","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconOnHover":{"value":["content-fragment-models:loop-icons/icon/VanFilled"],"title":"Tile icon (on hover)","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconApp":{"value":"van","title":"Tile icon (app)","dataType":"string","multiValue":false,":type":"text/plain"},"tileDescription":{"value":"Track, cancel, and return your EE orders.","title":"Tile description","dataType":"string","multiValue":false,":type":"text/plain"},"webLink":{"value":"/help/orders","title":"Web link","dataType":"string","multiValue":false,":type":"text/plain"},"appLink":{"value":"https://ee.co.uk/help/orders?intcam=on_ee_h_sso_appv5_help_homehub","title":"App link","dataType":"string","multiValue":false,":type":"text/plain"},"l2ApiQueryParameter":{"value":["EEHelpSquads:journey/help/orders"],"title":"App link (query parameter tag)","dataType":"string","multiValue":true,":type":"text/plain"},"newNavigation":{"title":"Use new L2 and L3 navigation?","dataType":"boolean","multiValue":false,":type":"boolean"},"journeyPageTag":{"value":["EEHelpSquads:journey/help"],"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceServices":{"value":["EEHelpSquads:help-audience/services/all"],"title":"Help Audience (Services)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriority":{"value":["EEHelpSquads:help-audience/priority/p8"],"title":"Tile priority or position (default)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityOwned":{"title":"Tile priority or position (owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityNotOwned":{"value":["EEHelpSquads:help-audience/priority/p1"],"title":"Tile priority (not owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudiencePlatform":{"value":["EEHelpSquads:help-audience/platform/app","EEHelpSquads:help-audience/platform/web-logged-in","EEHelpSquads:help-audience/platform/web-logged-out"],"title":"Help Audience (Platform)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceDeviceType":{"value":["EEHelpSquads:help-audience/device/all"],"title":"Help Audience (Device type)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["tileTitle","tileIcon","tileIconOnHover","tileIconApp","tileDescription","webLink","appLink","l2ApiQueryParameter","newNavigation","journeyPageTag","helpAudienceServices","tilePriority","tilePriorityOwned","tilePriorityNotOwned","helpAudiencePlatform","helpAudienceDeviceType"]},"helpNavigationTile9":{"description":"","title":"Gaming","paragraphs":[],"model":"help web/navigation/models/tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"tileTitle":{"value":"Gaming","title":"Tile title","dataType":"string","multiValue":false,":type":"text/plain"},"tileIcon":{"value":["content-fragment-models:loop-icons/icon/Gaming"],"title":"Tile icon","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconOnHover":{"value":["content-fragment-models:loop-icons/icon/GamingFilled"],"title":"Tile icon (on hover)","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconApp":{"value":"gaming","title":"Tile icon (app)","dataType":"string","multiValue":false,":type":"text/plain"},"tileDescription":{"value":"Console bundles, Xbox Game Pass Ultimate, EE GameCard.","title":"Tile description","dataType":"string","multiValue":false,":type":"text/plain"},"webLink":{"value":"/help/gaming","title":"Web link","dataType":"string","multiValue":false,":type":"text/plain"},"appLink":{"value":"https://ee.co.uk/api/help-app/personalisation-l2-pages/l2-gaming.model.json","title":"App link","dataType":"string","multiValue":false,":type":"text/plain"},"l2ApiQueryParameter":{"value":["EEHelpSquads:journey/help/gaming"],"title":"App link (query parameter tag)","dataType":"string","multiValue":true,":type":"text/plain"},"newNavigation":{"title":"Use new L2 and L3 navigation?","dataType":"boolean","multiValue":false,":type":"boolean"},"journeyPageTag":{"value":["EEHelpSquads:journey/help"],"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceServices":{"value":["EEHelpSquads:help-audience/services/all"],"title":"Help Audience (Services)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriority":{"value":["EEHelpSquads:help-audience/priority/p9"],"title":"Tile priority or position (default)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityOwned":{"title":"Tile priority or position (owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityNotOwned":{"value":["EEHelpSquads:help-audience/priority/p8"],"title":"Tile priority (not owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudiencePlatform":{"value":["EEHelpSquads:help-audience/platform/app","EEHelpSquads:help-audience/platform/web-logged-in","EEHelpSquads:help-audience/platform/web-logged-out"],"title":"Help Audience (Platform)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceDeviceType":{"value":["EEHelpSquads:help-audience/device/all"],"title":"Help Audience (Device type)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["tileTitle","tileIcon","tileIconOnHover","tileIconApp","tileDescription","webLink","appLink","l2ApiQueryParameter","newNavigation","journeyPageTag","helpAudienceServices","tilePriority","tilePriorityOwned","tilePriorityNotOwned","helpAudiencePlatform","helpAudienceDeviceType"]},"helpNavigationTile10":{"description":"","title":"Security","paragraphs":[],"model":"help web/navigation/models/tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"tileTitle":{"value":"Security","title":"Tile title","dataType":"string","multiValue":false,":type":"text/plain"},"tileIcon":{"value":["content-fragment-models:loop-icons/icon/Security"],"title":"Tile icon","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconOnHover":{"value":["content-fragment-models:loop-icons/icon/SecurityFilled"],"title":"Tile icon (on hover)","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconApp":{"value":"security","title":"Tile icon (app)","dataType":"string","multiValue":false,":type":"text/plain"},"tileDescription":{"value":"EE Cyber Security, EE Smart Home Security, guidance for staying safe online.","title":"Tile description","dataType":"string","multiValue":false,":type":"text/plain"},"webLink":{"value":"https://ee.co.uk/help/security","title":"Web link","dataType":"string","multiValue":false,":type":"text/plain"},"appLink":{"value":"https://ee.co.uk/api/help-app/personalisation-l2-pages/l2-security.model.json","title":"App link","dataType":"string","multiValue":false,":type":"text/plain"},"l2ApiQueryParameter":{"value":["EEHelpSquads:journey/help/security"],"title":"App link (query parameter tag)","dataType":"string","multiValue":true,":type":"text/plain"},"newNavigation":{"title":"Use new L2 and L3 navigation?","dataType":"boolean","multiValue":false,":type":"boolean"},"journeyPageTag":{"value":["EEHelpSquads:journey/help"],"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceServices":{"value":["EEHelpSquads:help-audience/services/all"],"title":"Help Audience (Services)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriority":{"value":["EEHelpSquads:help-audience/priority/p10"],"title":"Tile priority or position (default)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityOwned":{"title":"Tile priority or position (owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityNotOwned":{"value":["EEHelpSquads:help-audience/priority/p9"],"title":"Tile priority (not owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudiencePlatform":{"value":["EEHelpSquads:help-audience/platform/app","EEHelpSquads:help-audience/platform/web-logged-in","EEHelpSquads:help-audience/platform/web-logged-out"],"title":"Help Audience (Platform)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceDeviceType":{"value":["EEHelpSquads:help-audience/device/all"],"title":"Help Audience (Device type)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["tileTitle","tileIcon","tileIconOnHover","tileIconApp","tileDescription","webLink","appLink","l2ApiQueryParameter","newNavigation","journeyPageTag","helpAudienceServices","tilePriority","tilePriorityOwned","tilePriorityNotOwned","helpAudiencePlatform","helpAudienceDeviceType"]},"helpNavigationTile11":{"description":"","title":"Rewards","paragraphs":[],"model":"help web/navigation/models/tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"tileTitle":{"value":"Rewards","title":"Tile title","dataType":"string","multiValue":false,":type":"text/plain"},"tileIcon":{"value":["content-fragment-models:loop-icons/icon/Star"],"title":"Tile icon","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconOnHover":{"value":["content-fragment-models:loop-icons/icon/StarFilled"],"title":"Tile icon (on hover)","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconApp":{"value":"star","title":"Tile icon (app)","dataType":"string","multiValue":false,":type":"text/plain"},"tileDescription":{"value":"Weekly discounts, Airtime, competitions, discounted vouchers.","title":"Tile description","dataType":"string","multiValue":false,":type":"text/plain"},"webLink":{"value":"/help/rewards","title":"Web link","dataType":"string","multiValue":false,":type":"text/plain"},"appLink":{"value":"https://ee.co.uk/api/help-app/personalisation-l2-pages/l2-rewards.model.json","title":"App link","dataType":"string","multiValue":false,":type":"text/plain"},"l2ApiQueryParameter":{"value":["EEHelpSquads:journey/help/rewards"],"title":"App link (query parameter tag)","dataType":"string","multiValue":true,":type":"text/plain"},"newNavigation":{"title":"Use new L2 and L3 navigation?","dataType":"boolean","multiValue":false,":type":"boolean"},"journeyPageTag":{"value":["EEHelpSquads:journey/help"],"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceServices":{"value":["EEHelpSquads:help-audience/services/all"],"title":"Help Audience (Services)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriority":{"value":["EEHelpSquads:help-audience/priority/p11"],"title":"Tile priority or position (default)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityOwned":{"title":"Tile priority or position (owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityNotOwned":{"value":["EEHelpSquads:help-audience/priority/p7"],"title":"Tile priority (not owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudiencePlatform":{"value":["EEHelpSquads:help-audience/platform/app","EEHelpSquads:help-audience/platform/web-logged-in","EEHelpSquads:help-audience/platform/web-logged-out"],"title":"Help Audience (Platform)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceDeviceType":{"value":["EEHelpSquads:help-audience/device/all"],"title":"Help Audience (Device type)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["tileTitle","tileIcon","tileIconOnHover","tileIconApp","tileDescription","webLink","appLink","l2ApiQueryParameter","newNavigation","journeyPageTag","helpAudienceServices","tilePriority","tilePriorityOwned","tilePriorityNotOwned","helpAudiencePlatform","helpAudienceDeviceType"]},"helpNavigationTile12":{"description":"","title":"Insurance","paragraphs":[],"model":"help web/navigation/models/tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"tileTitle":{"value":"Insurance","title":"Tile title","dataType":"string","multiValue":false,":type":"text/plain"},"tileIcon":{"value":["content-fragment-models:loop-icons/icon/Insurance"],"title":"Tile icon","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconOnHover":{"value":["content-fragment-models:loop-icons/icon/InsuranceFilled"],"title":"Tile icon (on hover)","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconApp":{"value":"insurance","title":"Tile icon (app)","dataType":"string","multiValue":false,":type":"text/plain"},"tileDescription":{"value":"Buy, upgrade, cancel or make a claim, calculate the excess on your device.","title":"Tile description","dataType":"string","multiValue":false,":type":"text/plain"},"webLink":{"value":"https://ee.co.uk/help/insurance","title":"Web link","dataType":"string","multiValue":false,":type":"text/plain"},"appLink":{"value":"https://ee.co.uk/api/help-app/personalisation-l2-pages/l2-insurance.model.json","title":"App link","dataType":"string","multiValue":false,":type":"text/plain"},"l2ApiQueryParameter":{"value":["EEHelpSquads:journey/help/insurance"],"title":"App link (query parameter tag)","dataType":"string","multiValue":true,":type":"text/plain"},"newNavigation":{"title":"Use new L2 and L3 navigation?","dataType":"boolean","multiValue":false,":type":"boolean"},"journeyPageTag":{"value":["EEHelpSquads:journey/help"],"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceServices":{"value":["EEHelpSquads:help-audience/services/all"],"title":"Help Audience (Services)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriority":{"value":["EEHelpSquads:help-audience/priority/p12"],"title":"Tile priority or position (default)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityOwned":{"title":"Tile priority or position (owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityNotOwned":{"value":["EEHelpSquads:help-audience/priority/p11"],"title":"Tile priority (not owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudiencePlatform":{"value":["EEHelpSquads:help-audience/platform/app","EEHelpSquads:help-audience/platform/web-logged-in","EEHelpSquads:help-audience/platform/web-logged-out"],"title":"Help Audience (Platform)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceDeviceType":{"value":["EEHelpSquads:help-audience/device/all"],"title":"Help Audience (Device type)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["tileTitle","tileIcon","tileIconOnHover","tileIconApp","tileDescription","webLink","appLink","l2ApiQueryParameter","newNavigation","journeyPageTag","helpAudienceServices","tilePriority","tilePriorityOwned","tilePriorityNotOwned","helpAudiencePlatform","helpAudienceDeviceType"]},"helpNavigationTile13":{"description":"","title":"Tech","paragraphs":[],"model":"help web/navigation/models/tile",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"tileTitle":{"value":"Tech","title":"Tile title","dataType":"string","multiValue":false,":type":"text/plain"},"tileIcon":{"value":["content-fragment-models:loop-icons/icon/MultiScreen"],"title":"Tile icon","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconOnHover":{"value":["content-fragment-models:loop-icons/icon/MultiscreenFilled"],"title":"Tile icon (on hover)","dataType":"string","multiValue":true,":type":"text/plain"},"tileIconApp":{"value":"multi-screen","title":"Tile icon (app)","dataType":"string","multiValue":false,":type":"text/plain"},"tileDescription":{"value":"Tech support for phones, tablets, TVs, consoles, computers, wearables and more.","title":"Tile description","dataType":"string","multiValue":false,":type":"text/plain"},"webLink":{"value":"https://deviceguides.ee.co.uk","title":"Web link","dataType":"string","multiValue":false,":type":"text/plain"},"appLink":{"value":"https://deviceguides.ee.co.uk","title":"App link","dataType":"string","multiValue":false,":type":"text/plain"},"l2ApiQueryParameter":{"title":"App link (query parameter tag)","dataType":"string","multiValue":true,":type":"text/plain"},"newNavigation":{"title":"Use new L2 and L3 navigation?","dataType":"boolean","multiValue":false,":type":"boolean"},"journeyPageTag":{"value":["EEHelpSquads:journey/help"],"title":"Journey (page tag)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceServices":{"value":["EEHelpSquads:help-audience/services/all"],"title":"Help Audience (Services)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriority":{"value":["EEHelpSquads:help-audience/priority/p13"],"title":"Tile priority or position (default)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityOwned":{"title":"Tile priority or position (owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"tilePriorityNotOwned":{"value":["EEHelpSquads:help-audience/priority/p12"],"title":"Tile priority (not owned position)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudiencePlatform":{"value":["EEHelpSquads:help-audience/platform/app","EEHelpSquads:help-audience/platform/web-logged-in","EEHelpSquads:help-audience/platform/web-logged-out"],"title":"Help Audience (Platform)","dataType":"string","multiValue":true,":type":"text/plain"},"helpAudienceDeviceType":{"value":["EEHelpSquads:help-audience/device/all"],"title":"Help Audience (Device type)","dataType":"string","multiValue":true,":type":"text/plain"}},"elementsOrder":["tileTitle","tileIcon","tileIconOnHover","tileIconApp","tileDescription","webLink","appLink","l2ApiQueryParameter","newNavigation","journeyPageTag","helpAudienceServices","tilePriority","tilePriorityOwned","tilePriorityNotOwned","helpAudiencePlatform","helpAudienceDeviceType"]},"bannerDashboard":{"description":"Dashboard for controlling service/incident banners and states for contact options","title":"Incident Banner","paragraphs":[],"model":"contact-ee/models/incident-banner",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"bannerActiveHelpWeb":{"value":"none","title":"Help (web)","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["bannerActiveHelpWeb"]},"customBanner":{"description":"","title":"Custom banner (shared)","paragraphs":[],"model":"contact-ee/models/service-banner",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"bannerHeader":{"value":"Order the new iPhone now","title":"Banner header","dataType":"string","multiValue":false,":type":"text/plain"},"bannerText":{"value":"If you're interested in the latest iPhones, you can order online now where you'll find our best prices.","title":"Banner text","dataType":"string","multiValue":false,":type":"text/plain"},"styleVariant":{"value":"info","title":"Style","dataType":"string","multiValue":false,":type":"text/plain"},"linkText":{"value":"Order now","title":"Link","dataType":"string","multiValue":false,":type":"text/plain"},"link":{"value":"https://ee.co.uk/newiphone","title":"Link URL","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["bannerHeader","bannerText","styleVariant","linkText","link"]},"banner1":{"description":"","title":"Custom banner (Help web only banner 1)","paragraphs":[],"model":"contact-ee/models/service-banner",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"bannerHeader":{"value":"Ongoing disruption to the EE network","title":"Banner header","dataType":"string","multiValue":false,":type":"text/plain"},"bannerText":{"value":"You may face issues with calls and text messages. We're working on the problem and expect to fix it soon.","title":"Banner text","dataType":"string","multiValue":false,":type":"text/plain"},"styleVariant":{"value":"critical","title":"Style","dataType":"string","multiValue":false,":type":"text/plain"},"linkText":{"title":"Link","dataType":"string","multiValue":false,":type":"text/plain"},"link":{"title":"Link URL","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["bannerHeader","bannerText","styleVariant","linkText","link"]},"banner2":{"description":"","title":"Network issues - mobile (2)","paragraphs":[],"model":"contact-ee/models/service-banner",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"bannerHeader":{"value":"Ongoing disruption to the EE network","title":"Banner header","dataType":"string","multiValue":false,":type":"text/plain"},"bannerText":{"value":"You may face issues with calls and text messages. We're working on the problem and expect to fix it soon.","title":"Banner text","dataType":"string","multiValue":false,":type":"text/plain"},"styleVariant":{"value":"critical","title":"Style","dataType":"string","multiValue":false,":type":"text/plain"},"linkText":{"title":"Link","dataType":"string","multiValue":false,":type":"text/plain"},"link":{"title":"Link URL","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["bannerHeader","bannerText","styleVariant","linkText","link"]},"banner3":{"description":"","title":"Network issues - mobile data (3)","paragraphs":[],"model":"contact-ee/models/service-banner",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"bannerHeader":{"value":"Ongoing disruption to the EE network","title":"Banner header","dataType":"string","multiValue":false,":type":"text/plain"},"bannerText":{"value":"You may face issues with the internet, and certain apps. We're working on the problem and expect to fix it soon.","title":"Banner text","dataType":"string","multiValue":false,":type":"text/plain"},"styleVariant":{"value":"critical","title":"Style","dataType":"string","multiValue":false,":type":"text/plain"},"linkText":{"value":"See service status","title":"Link","dataType":"string","multiValue":false,":type":"text/plain"},"link":{"value":"https://ee.co.uk/app-deeplink/service-status","title":"Link URL","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["bannerHeader","bannerText","styleVariant","linkText","link"]},"banner4":{"description":"","title":"Network issues - Digital Home Phone (4)","paragraphs":[],"model":"contact-ee/models/service-banner",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"bannerHeader":{"value":"Ongoing disruption to Digital Home Phones","title":"Banner header","dataType":"string","multiValue":false,":type":"text/plain"},"bannerText":{"value":"You may face issues calling other landlines. We're working on the problem and expect to fix it soon.","title":"Banner text","dataType":"string","multiValue":false,":type":"text/plain"},"styleVariant":{"value":"warning","title":"Style","dataType":"string","multiValue":false,":type":"text/plain"},"linkText":{"title":"Link","dataType":"string","multiValue":false,":type":"text/plain"},"link":{"title":"Link URL","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["bannerHeader","bannerText","styleVariant","linkText","link"]},"banner5":{"description":"","title":"Network issues - broadband fixed (5)","paragraphs":[],"model":"contact-ee/models/service-banner",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"bannerHeader":{"value":"We've fixed the problem affecting our broadband services","title":"Banner header","dataType":"string","multiValue":false,":type":"text/plain"},"bannerText":{"value":"You may need to restart your Smart Hub and any devices connected to it.","title":"Banner text","dataType":"string","multiValue":false,":type":"text/plain"},"styleVariant":{"value":"info","title":"Style","dataType":"string","multiValue":false,":type":"text/plain"},"linkText":{"title":"Link","dataType":"string","multiValue":false,":type":"text/plain"},"link":{"title":"Link URL","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["bannerHeader","bannerText","styleVariant","linkText","link"]},"banner6":{"description":"","title":"Social media outage (6)","paragraphs":[],"model":"contact-ee/models/service-banner",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"bannerHeader":{"value":"Global [App name] outage","title":"Banner header","dataType":"string","multiValue":false,":type":"text/plain"},"bannerText":{"value":"This issue is not related to the EE network. Try [App name] again later, or contact [App name] support.","title":"Banner text","dataType":"string","multiValue":false,":type":"text/plain"},"styleVariant":{"value":"warning","title":"Style","dataType":"string","multiValue":false,":type":"text/plain"},"linkText":{"title":"Link","dataType":"string","multiValue":false,":type":"text/plain"},"link":{"title":"Link URL","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["bannerHeader","bannerText","styleVariant","linkText","link"]},"banner7":{"description":"","title":"Payment support - reactivation delays (7)","paragraphs":[],"model":"contact-ee/models/service-banner",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"bannerHeader":{"value":"Delays to account reactivations","title":"Banner header","dataType":"string","multiValue":false,":type":"text/plain"},"bannerText":{"value":"It may take up to 24 hours for calling bars to lift after making a payment. We're sorry for any inconvenience caused.","title":"Banner text","dataType":"string","multiValue":false,":type":"text/plain"},"styleVariant":{"value":"warning","title":"Style","dataType":"string","multiValue":false,":type":"text/plain"},"linkText":{"title":"Link","dataType":"string","multiValue":false,":type":"text/plain"},"link":{"title":"Link URL","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["bannerHeader","bannerText","styleVariant","linkText","link"]},"banner8":{"description":"","title":"TV issues - TNT sport issue (8)","paragraphs":[],"model":"contact-ee/models/service-banner",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"bannerHeader":{"value":"Ongoing issue affecting TNT Sport Box Office","title":"Banner header","dataType":"string","multiValue":false,":type":"text/plain"},"bannerText":{"value":"We're working on the problem and expect to fix it soon. To stay up to date, use our service status tracker.","title":"Banner text","dataType":"string","multiValue":false,":type":"text/plain"},"styleVariant":{"value":"warning","title":"Style","dataType":"string","multiValue":false,":type":"text/plain"},"linkText":{"value":"Go to service status","title":"Link","dataType":"string","multiValue":false,":type":"text/plain"},"link":{"value":"https://ee.co.uk/app-deeplink/service-status","title":"Link URL","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["bannerHeader","bannerText","styleVariant","linkText","link"]},"banner9":{"description":"","title":"TV issues - during EE TV incident (9)","paragraphs":[],"model":"contact-ee/models/service-banner",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"bannerHeader":{"value":"Ongoing issue affecting EE TV services","title":"Banner header","dataType":"string","multiValue":false,":type":"text/plain"},"bannerText":{"value":"We're working on the problem and expect to have it fixed soon. Thanks for your patience.","title":"Banner text","dataType":"string","multiValue":false,":type":"text/plain"},"styleVariant":{"value":"warning","title":"Style","dataType":"string","multiValue":false,":type":"text/plain"},"linkText":{"title":"Link","dataType":"string","multiValue":false,":type":"text/plain"},"link":{"title":"Link URL","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["bannerHeader","bannerText","styleVariant","linkText","link"]},"banner10":{"description":"","title":"TV issues - after EE TV incident (10)","paragraphs":[],"model":"contact-ee/models/service-banner",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"bannerHeader":{"value":"We've fixed the problem affecting our EE TV services","title":"Banner header","dataType":"string","multiValue":false,":type":"text/plain"},"bannerText":{"value":"You may need to turn your EE TV box off and on again at the main plug.","title":"Banner text","dataType":"string","multiValue":false,":type":"text/plain"},"styleVariant":{"value":"info","title":"Style","dataType":"string","multiValue":false,":type":"text/plain"},"linkText":{"title":"Link","dataType":"string","multiValue":false,":type":"text/plain"},"link":{"title":"Link URL","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["bannerHeader","bannerText","styleVariant","linkText","link"]},"banner11":{"description":"","title":"Contact centre - no mobile account support (11)","paragraphs":[],"model":"contact-ee/models/service-banner",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"bannerHeader":{"value":"Our contact centres can't support mobile account requests right now","title":"Banner header","dataType":"string","multiValue":false,":type":"text/plain"},"bannerText":{"value":"We're sorry for any inconvenience. Please call us later, or check out our help articles.","title":"Banner text","dataType":"string","multiValue":false,":type":"text/plain"},"styleVariant":{"value":"warning","title":"Style","dataType":"string","multiValue":false,":type":"text/plain"},"linkText":{"value":"Go to mobile help hub","title":"Link","dataType":"string","multiValue":false,":type":"text/plain"},"link":{"value":"https://ee.co.uk/help/mobile","title":"Link URL","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["bannerHeader","bannerText","styleVariant","linkText","link"]},"banner12":{"description":"","title":"Contact centre - no broadband account support (12)","paragraphs":[],"model":"contact-ee/models/service-banner",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"bannerHeader":{"value":"Our contact centres can't support broadband account requests right now","title":"Banner header","dataType":"string","multiValue":false,":type":"text/plain"},"bannerText":{"value":"We're sorry for any inconvenience. Please call us later, or check out our help articles.","title":"Banner text","dataType":"string","multiValue":false,":type":"text/plain"},"styleVariant":{"value":"warning","title":"Style","dataType":"string","multiValue":false,":type":"text/plain"},"linkText":{"value":"Go to broadband help hub","title":"Link","dataType":"string","multiValue":false,":type":"text/plain"},"link":{"value":"https://ee.co.uk/help/broadband","title":"Link URL","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["bannerHeader","bannerText","styleVariant","linkText","link"]},"banner13":{"description":"","title":"Contact centre - no payment request support (13)","paragraphs":[],"model":"contact-ee/models/service-banner",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"bannerHeader":{"value":"Our contact centres can't support payment requests right now","title":"Banner header","dataType":"string","multiValue":false,":type":"text/plain"},"bannerText":{"value":"We're sorry for any inconvenience. Please call us later, or check out our help articles.","title":"Banner text","dataType":"string","multiValue":false,":type":"text/plain"},"styleVariant":{"value":"warning","title":"Style","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["bannerHeader","bannerText","styleVariant"]},"banner14":{"description":"","title":"Contact centre - advisors unavailable (14)","paragraphs":[],"model":"contact-ee/models/service-banner",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"bannerHeader":{"value":"Contact centres closed until 3.15pm today","title":"Banner header","dataType":"string","multiValue":false,":type":"text/plain"},"bannerText":{"value":"Our teams are in a company meeting. Please call or message us later, or check out our help articles.","title":"Banner text","dataType":"string","multiValue":false,":type":"text/plain"},"styleVariant":{"value":"info","title":"Style","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["bannerHeader","bannerText","styleVariant"]},"banner15":{"description":"","title":"Contact centre - weather (15)","paragraphs":[],"model":"contact-ee/models/service-banner",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"bannerHeader":{"value":"Weather conditions affecting our contact centres","title":"Banner header","dataType":"string","multiValue":false,":type":"text/plain"},"bannerText":{"value":"We're sorry for any inconvenience. Please call or message us later, or check out our help articles.","title":"Banner text","dataType":"string","multiValue":false,":type":"text/plain"},"styleVariant":{"value":"warning","title":"Style","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["bannerHeader","bannerText","styleVariant"]},"banner16":{"description":"","title":"Contact centre - festive opening (16)","paragraphs":[],"model":"contact-ee/models/service-banner",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"bannerHeader":{"value":"Festive opening hours in our contact centres","title":"Banner header","dataType":"string","multiValue":false,":type":"text/plain"},"bannerText":{"value":"Between 24 December and 1 January, opening times may vary. Core hours during this period will be 10am to 5pm.","title":"Banner text","dataType":"string","multiValue":false,":type":"text/plain"},"styleVariant":{"value":"info","title":"Style","dataType":"string","multiValue":false,":type":"text/plain"},"linkText":{"title":"Link","dataType":"string","multiValue":false,":type":"text/plain"},"link":{"title":"Link URL","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["bannerHeader","bannerText","styleVariant","linkText","link"]},"banner17":{"description":"","title":"Deliveries - weather (17)","paragraphs":[],"model":"contact-ee/models/service-banner",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"bannerHeader":{"value":"Weather conditions affecting deliveries and collections","title":"Banner header","dataType":"string","multiValue":false,":type":"text/plain"},"bannerText":{"value":"Parts of the UK may face possible delays. We're sorry for any inconvenience.","title":"Banner text","dataType":"string","multiValue":false,":type":"text/plain"},"styleVariant":{"value":"warning","title":"Style","dataType":"string","multiValue":false,":type":"text/plain"},"linkText":{"value":"Track your order","title":"Link","dataType":"string","multiValue":false,":type":"text/plain"},"link":{"value":"https://ee.co.uk/help/orders","title":"Link URL","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["bannerHeader","bannerText","styleVariant","linkText","link"]},"banner18":{"description":"","title":"Phising scam (18)","paragraphs":[],"model":"contact-ee/models/service-banner",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"bannerHeader":{"value":"Be aware of a phishing scam appearing as an email from EE","title":"Banner header","dataType":"string","multiValue":false,":type":"text/plain"},"bannerText":{"value":"Do not select any links and delete the email. Our security team are investigating the issue. ","title":"Banner text","dataType":"string","multiValue":false,":type":"text/plain"},"styleVariant":{"value":"warning","title":"Style","dataType":"string","multiValue":false,":type":"text/plain"},"linkText":{"title":"Link","dataType":"string","multiValue":false,":type":"text/plain"},"link":{"title":"Link URL","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["bannerHeader","bannerText","styleVariant","linkText","link"]},"banner19":{"description":"Multiple variances available","title":"Apple launch (19)","paragraphs":[],"model":"contact-ee/models/service-banner",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"bannerHeader":{"value":"New products recently announced by Apple","title":"Banner header","dataType":"string","multiValue":false,":type":"text/plain"},"bannerText":{"value":"You can pre-order from 1pm on Saturday 18th September. In the meantime, you can register your interest.","title":"Banner text","dataType":"string","multiValue":false,":type":"text/plain"},"styleVariant":{"value":"info","title":"Style","dataType":"string","multiValue":false,":type":"text/plain"},"linkText":{"value":"Register interest","title":"Link","dataType":"string","multiValue":false,":type":"text/plain"},"link":{"value":"https://ee.co.uk/new-at-ee","title":"Link URL","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["bannerHeader","bannerText","styleVariant","linkText","link"]},"banner20":{"description":"","title":"Emergency Alerts system test (20)","paragraphs":[],"model":"contact-ee/models/service-banner",":type":"ee-common/components/content-fragment",":itemsOrder":[],":items":{},"elements":{"bannerHeader":{"value":"Emergency Alerts system test","title":"Banner header","dataType":"string","multiValue":false,":type":"text/plain"},"bannerText":{"value":"The government will be running a national test of the Emergency Alerts system on (insert date xx). Your mobile phone or tablet may make a loud siren-like sound, vibrate or read out the alert.","title":"Banner text","dataType":"string","multiValue":false,":type":"text/plain"},"styleVariant":{"value":"info","title":"Style","dataType":"string","multiValue":false,":type":"text/plain"},"linkText":{"value":"More information at gov.uk/alerts","title":"Link","dataType":"string","multiValue":false,":type":"text/plain"},"link":{"value":"https://www.gov.uk/alerts","title":"Link URL","dataType":"string","multiValue":false,":type":"text/plain"}},"elementsOrder":["bannerHeader","bannerText","styleVariant","linkText","link"]}}}
  